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Guidance officer

​Carolyn Pagliano - GO

Guidance officers are registered teachers with special training in personal and careers counselling.

Carolyn Pagliano (our guidance officer) talks to students and parents about things like: 

  • Jobs and career pathways
  • Entrance to university or TAFE
  • Choosing subjects
  • Barriers to learning
  • Friends and relationships
  • Teasing and bullying
  • Schoolwork and stress management
  • Grief, loss, anger, anxiety and depression
  • Drugs and alcohol
  • Sleeping or eating problems
  • Family issues 

The role of the guidance officer is to provide guidance and counselling support to schools and their communities so that equity is achieved in educational access, participation and outcomes for all students. The guidance officer role also involves the provision of support to schools and their communities in developing supportive school environments. Guidance and counselling support includes both direct service delivery to students and their families and indirect service delivery to schools through consultation, collaboration and the provision of in-service and professional development programs. 

Here to help

Guidance officers are trained to carry out: 

  • Confidential counselling for careers and personal issues
  • Career counselling
  • Conflict resolution and mediation
  • Meetings with teachers, parents and other professionals to arrange support for students
  • Management of critical incidents and emergencies. 

Carolyn Pagliano can also refer you to the right person for expert advice. Guidance officers have well developed links to community organisations that can often assist students and their families with a range of matters that may or may not be directly related to schooling. 


Guidance officer counselling is confidential, which means that we don’t tell anyone else. The only exceptions to this are:

  • If you ask us to tell someone else for you, or get someone else to help
  • If you or someone else is in danger or at risk of harm​ 

Making an appointment

During most lunch breaks, the guidance office is open for walk-in questions and advice. Appointments can be made at the main office or with the guidance officer. Students will be given an appointment slip which must be shown to the teacher whose class you will miss. The guidance officer is constantly contacting students to discuss a range of issues, jobs and opportunities. If you are in need of support please contact the office to make an appointment or contact Carolyn Pagliano directly on
3394 8818.

More help

If you have a problem, let someone know – a solution may be easier than you think. You might consider talking to:

Your form class teacher

Your head of school (senior or junior)

The head of department of a subjectThe office staff


  • Lifeline: 1800 800 768
  • Kids Help Line: 1800 55 1800